myACCESS › myACCESS
Troubleshooting
On this page
| Problem | Cause | Solution |
|---|---|---|
| Application does not start / loading screen hangs | VPN server not responding on port 8080 | Check your antivirus software and restart the application. Add the folder C:\Program Files\myACCESS to your antivirus exclusions. |
| No devices are shown | Incorrect credentials or no internet connection | Verify your email and password in Settings. Check your internet connection. |
| Cannot connect to a device | Certificate missing, or network port blocked by a firewall | Upload the VPN certificate in Settings. Each user receives their own configuration with an assigned TCP port. Available options are TCP 80, 443, or 1194. If the current port is blocked, generate a new configuration with an alternative port. |
| Error “Failed to start server” | Antivirus blocking the VPN server process | Add an exclusion for vpn2-server-x86_64-pc-windows-msvc.exe in your antivirus settings. |
| After reconnecting, the application shows no devices | Application state was not refreshed | Switch tabs (Settings → Devices) or restart the application. |
Log File
For more detailed diagnostics, the VPN server log file is available at:
C:\Users\<your username>\AppData\Roaming\myACCESS\vpn2.log